What are Cinderollies?
Cinderollies are foldable ballet flats that fit in your purse! They are perfect for bridesmaids gifts, wedding favors and everyday wear – anytime your aching arches have had enough of those killer high heels.

What comes with my Cinderollies order?
Your Cinderollies come inside a cute tote bag for carrying your Cinderollies in your purse.  Each tote will also come tagged by size to make it easy for your bridal party/wedding guests to know which size to grab.

How does the sizing work?
Small: a true 5.5-6 but fits 5.5-6.5
Medium: a true 7-7.5 but fits 7-8
Large: a true 8.5-9 but fits 8.5-9.5
Extra large: a true 10-10.5 but fits 10-11

Additional sizing info: Sizing above is “true to size, ” but Cinderollies have some “give” and will stretch so if you feel you’re in between sizes go with the smaller of the two.  If you have any questions just shoot us a note 🙂

What if I’m in between sizes?
Cinderollies have some “give” and fit best when snug “like a glove” so when in doubt or if in between sizes it is always best to err on the smaller of the two sizes. For instance, if you typically wear 6.5-7 then you should go with the smaller of the two (6.5) and go with a small, and they should fit great. At the same time if you are a true seven but sometimes a 7.5 you would wear a medium and should not worry about them being too big, they will still fit great.  Of course, if you have any questions just send us a note 🙂

What are Cinderollies made of?
two parts fairy dust and a touch of magic. No, seriously, Cinderollies are portable, ballet flats made with a PU upper and a rollable rubber, slip resistant sole. These materials are what make our Cinderollies so light-weight, and help them to fold up so compact.

How long do they last?
Depends on how often you wear them, but with consistent everyday use to and from the office and on weekends, we estimate about 3-6 months of use.

Can I order in bulk?
Yes, you can! In fact, we encourage it! We have a bridal party discount of 10% off when you order 6 or more. We also have a 40% bulk discount ($8.40/pair) when you order 50 or more. You can mix and match any combination of sizes/colors you like the following colors: Silver, Gold, Pewter, Black, Pearl, and Nude.  Email us at info@cinderollies.com for more info or visit our Bulk Order page!

 

Shipping:

US Orders ship times:
Domestic orders shipped to a US address ship super fast! Orders are filled in 1-2 business days and typically ship with USPS in about three business days. Domestic orders of 5 pairs or more will be automatically be upgraded to either USPS 2-3 day priority mail or UPS ground depending on location and weight of the shipment. You will receive an email when your order ships with tracking information but can almost always expect your shipment to arrive within about seven days from placing your order (or sooner). If you have any questions on shipping times or need rush delivery just send us an email and we’ll do everything we can to accommodate.

International Orders ship times:
International orders are filled in 1-2 business days and typically arrive within 7-14 days assuming there are no delays by customs. International shipping times can vary since each country’s postal service and customs is different and not something we have any control over. International bulk orders of 50 or more will be upgraded to Fed Ex International Priority shipping and typically arrives within 7-10 days assuming there are no delays with customs. If you have any questions on shipping times or need rush delivery just send us an email and we’ll do everything we can to accommodate.

How much is shipping:
Shipping to a US address is $4 for the first pair and $0.46 cents for each additional pair, so if you need more than one, it’s best to buy them all at once. International shipping varies by weight and destination but your shipping cost will always auto calculate at checkout after you put in your order details and shipping address.

Do you ship internationally:
Yes, we do! Shipping costs will auto-calculate at checkout but if you have any specific questions on timing/cost feel free to email us at info@cinderollies.com. Since every country is different and we have no way of knowing what duties/taxes are for each country, international buyers/recipient are responsible for any duties/taxes assessed when they arrive through customs. If duties/taxes are owed, the buyer will be contacted for payment before the package can be delivered. We are not responsible for any delays due to duties/taxes, and orders will be returned to the sender if payment is not received by the courier promptly. The customer would be responsible for shipping costs if they need the order reshipped due to being returned to sender.

 

Returns/Exchanges:

Do you offer returns/exchanges?
Yes, within 30 days of purchase, we gladly accept returns/exchanges for any item(s) that are unworn and is still in original condition/packaging and that were purchased exclusively from www.cinderollies.com. Unfortunately, wholesale/bulk orders of 50 or more purchase with our bulk discount or custom monogrammed orders are not eligible for return or exchange. Also discounted/sale items “marked as final” are not eligible for return either.

How do I return for a refund?
If your item is unworn and still in original condition/packaging, just send the item(s) back to us at the return address below with your order number and a note saying you would like to return for a refund, and you will receive an email that the credit refund will be processed back onto your method of payment within 5-7 business days. Please consider shipping time to our address in South Carolina to make sure they arrive within 30 days from the date of purchase. Buyer is responsible for return shipping and making sure they arrive at us within 30 days, so we recommend insuring the package and shipping with tracking information. We are not responsible for shipments lost in the mail that is being returned

Return Address:
Cinderollies Returns
1440 Glencoe Dr
Mt Pleasant, SC 29464

How do I exchange for another size/color?
If your item is unworn and still in original condition/packaging, just send them back to the return address below with your order number and a note saying what size/color you’d like to exchange them for, and we’ll ship you a new pair(s) as soon as we receive them (you will receive an email with tracking info on the new shipment). Please consider shipping time to our address in South Carolina to make sure they arrive within 30 days from the date of purchase. Buyer is responsible for return shipping and making sure they arrive to us within 30 days, so we recommend insuring the package and shipping with tracking information. We are not responsible for shipments lost in the mail that is being returned/exchanged

Cinderollies Returns
1440 Glencoe Dr
Mt Pleasant, SC 29464

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